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AI Automation

The work runs itself. You keep the control.

Business processes rebuilt as software: triggered automatically, decided by rules and models together, executed against your real systems, and reconciled at the end so nothing silently goes missing.

99.94% run success rate across managed workflows
Returned to the business each week
310 hrsReturned to the business each week
Run success rate
99.94%Run success rate
Median end-to-end execution
1.8sMedian end-to-end execution
Fewer manual handoffs
86%Fewer manual handoffs

Workflow topology

Live
  1. Trigger

    Email, webhook, schedule

  2. Understand

    Classify, extract, enrich

  3. Decide

    Rules + model + policy

  4. Execute

    Write to ERP, CRM, ITSM

  5. Confirm

    Notify, log, reconcile

Human in the loop — by design

Anything above your confidence or value threshold routes to a named approver with the full reasoning trail attached. Nobody has to guess why the system did what it did.

99.94%

Run success rate

1.8s

Median end-to-end

The problem

Your process is already automated. In eleven places, badly.

A macro here, an integration platform there, a scheduled script somebody wrote in 2021 and left. Each piece works. The seams do not. When something fails at 2am, nobody can say which step broke or what state the data is in — so the fix is a person doing it by hand, again.

What it costs you

  • Automations that fail silently and are noticed days later
  • No single view of whether a process completed
  • Integration licences priced per task, scaling faster than the value
  • Business logic trapped in tools your engineers cannot review
  • Rework because two systems disagree and neither is authoritative

What we build

The parts that make it survive production.

Every engagement includes all of this. None of it is an upgrade tier.

Process discovery

We measure what your process actually does — volumes, cycle times, exception rates, rework — before proposing to change any of it.

Document understanding

Invoices, contracts, claims, forms and email. Extraction with confidence scores, so low-confidence output routes to a human rather than into your ledger.

Decision engines

Deterministic rules where the answer is knowable, models where it is a judgement, and a clear boundary between the two.

System integration

Native connections to ERP, CRM, ITSM, HRIS and finance platforms — API-first, with resilient handling of the ones that only offer a file drop.

Exception handling

Every workflow has a designed path for the case it cannot handle, with context attached, an owner assigned and an SLA that is actually monitored.

Reconciliation

End-of-run checks that prove what went in came out. Discrepancies raise themselves rather than waiting for month-end to surface.

Orchestration

Durable execution with retries, compensation and idempotency, so a failure halfway through does not leave your data in an ambiguous state.

Operational visibility

One dashboard showing every run, its state, its cost and its exceptions — readable by an operations manager, not just an engineer.

Where it pays

Real workloads. Real numbers.

Results are drawn from production engagements and measured against a pre-engagement baseline.

Accounts payable

Capture, three-way match, tolerance handling, approval routing and ERP posting, with a clean exception queue for the rest.

94% straight-through, 71% faster close

Order to cash

Order validation, credit checks, fulfilment triggers, invoicing and dunning, reconciled daily rather than at month-end.

Days sales outstanding down 12 days

Employee onboarding

Accounts, access, hardware, payroll and compliance training provisioned from one approved request, then verified.

Day-one readiness from 61% to 98%

Compliance evidence

Continuous collection of the artefacts auditors ask for, timestamped and indexed, instead of a quarterly scramble.

Audit prep from 6 weeks to 4 days

Supply chain exceptions

Shipment delays, short receipts and price variances detected, classified and actioned against supplier terms automatically.

$1.8M in recovered variance annually

Customer onboarding

KYC checks, document collection, risk scoring and account setup, with a single status view the customer can see.

Time to first value cut by 64%

How it runs

From first conversation to running system.

  1. 01Phase 1

    Measure the truth

    Volumes, cycle time, error rate, rework and cost per transaction. Most clients discover their process costs more than they thought and fails more often than reported.

    1–2 weeks

  2. 02Phase 2

    Redesign, then automate

    We do not automate a bad process. Steps that exist only because of an old system constraint get removed before anything is built.

    1 week

  3. 03Phase 3

    Build and prove

    Workflow, integrations, exception paths and reconciliation, run in parallel with the manual process until the numbers agree.

    4–8 weeks

  4. 04Phase 4

    Cut over and operate

    Staged cutover with a rollback path, then continuous monitoring. New exception patterns get folded in rather than accumulating in a queue.

    Ongoing

Technology

Chosen by evaluation, not by preference.

We build on what fits your constraints and what your team can maintain. Nothing here locks you in.

  • Your repositories, your cloud account, your licence
  • No proprietary runtime you have to keep paying for
  • Documentation written for the engineer who inherits it
See the full stack

Orchestration

  • Temporal
  • Apache Airflow
  • AWS Step Functions
  • Azure Logic Apps
  • Custom event pipelines

Document AI

  • Azure Document Intelligence
  • AWS Textract
  • Google Document AI
  • Vision-language models
  • Custom extractors

Enterprise systems

  • SAP
  • NetSuite
  • Oracle
  • Dynamics 365
  • Salesforce
  • ServiceNow
  • Workday

Data & messaging

  • Postgres
  • Kafka
  • Snowflake
  • Databricks
  • dbt
  • Redis

How we price it

Three ways in. A stop point at each one.

Automation is priced per workflow, not per task. We do not mark up a per-execution licence, because that model punishes you for succeeding.

Assessment

Fixed price · 2 weeks

We measure three candidate processes and rank them by return, risk and effort. You get the numbers whether or not you build with us.

  • Process mining and time study
  • Cost-per-transaction baseline
  • Ranked automation shortlist
  • Effort and payback estimates
Discuss assessment
Most chosen

Workflow build

Fixed scope · 6–12 weeks

One end-to-end process, production-ready: integrations, exception handling, reconciliation and an operations dashboard.

  • Full process redesign and build
  • System integrations included
  • Exception queues with SLAs
  • Operations dashboard and alerting
  • Parallel-run validation
Discuss workflow build

Automation programme

Quarterly · retained

A standing team working through your backlog, typically shipping two to four workflows per quarter with shared infrastructure.

  • Dedicated pod of senior engineers
  • Shared orchestration platform
  • Continuous exception reduction
  • Quarterly business review with measured savings
Discuss automation programme

Questions

What buyers ask about ai automation

Direct answers, including the ones that are inconvenient for us.

Still deciding?

Send the question to a senior engineer instead of a form. You will get a straight answer, and a no if that is the honest one.

Robotic process automation drives the user interface — it clicks buttons a human would click. That works until a vendor moves a field, and it breaks constantly at scale. We integrate at the API and data layer wherever one exists, and use screen-level automation only as a documented last resort for systems that genuinely offer nothing else. The result is dramatically less maintenance.

Often yes, and we will tell you honestly whether it is the right home for the workload. Per-task pricing models get expensive at volume, and business logic locked inside a low-code canvas is hard to review, test and version. Where your platform fits, we use it. Where it does not, we will show you the maths.

It retries with backoff, and if it still cannot proceed it stops in a known state rather than half-committed. An alert fires to the on-call route you specify with the run id, the failing step and the current state. The runbook we write tells your team exactly how to resume or roll back. Nothing requires an engineer to reconstruct what happened from logs.

By refusing to. The redesign phase exists specifically to strip out steps that only exist because of a historical system limitation or a control that is no longer needed. Automating waste just produces waste faster and makes it harder to see.

For high-volume back-office processes, typically four to nine months. For lower-volume or highly variable work it can be longer, and sometimes the answer is that it should not be automated at all. The assessment gives you the number before you commit to a build.

No — and waiting for clean data is how these programmes die. We design for the data you have, with validation and exception paths that surface quality problems as a by-product. Most clients find automation improves their data quality faster than a data cleanup project would have.

Start the conversation

Bring us the ai automation problem you have already tried to solve.

Ninety minutes with our engineers. You leave with a systems map, a shortlist and an honest read on whether this is worth doing at all.

What to expect

  • No pitch deck, no obligation
  • Senior engineers in the room
  • A written plan within five days